Beacon Connect Family App
We are excited to announce that Tuesday, March 10, 2026, all of Haverhill Public School big buses, will officially go live with a new Family App for transportation tracking.
Important Program Details
Service Provider: This system is serviced and managed by NRT, not Haverhill Public Schools (HPS).
Eligibility: This app is currently available only for students riding “Big Bus” vehicles. This service is not provided for specialized transportation vehicles at this time.
Getting Started: To help you get set up, we have attached Family App Setup Guides in both English and Spanish. These guides provide step-by-step instructions on how to download the app and link your account.
Need Technical Support? If you encounter any issues during the setup process or have questions about using the app, please reach out to the dedicated support team. Contacting this email directly is the best way to receive the most expedited support possible:
Family App Help-Desk: BeaconConnect@gobeacon.com
While this contact information is also included in the attached guides, we encourage you to save this email address for any future troubleshooting.
Thank you for your cooperation as we roll out this new tool to improve our transportation communication with you.
BEFORE YOU LOGIN
The Beacon Connect Family App offers parents peace of mind by providing real-time updates on your child’s school bus location, notifications for boarding/arrival, and alerts for delays or emergencies.
- Ensure the phone number you login with is the same as the contact number listed with the school.
- Bus Route Number: You will need to know your students bus route number. If you are unsure or do not know the route number, call your school district.
Download & Login to the APP
Securely log in to Beacon Connect Family with your phone number and a two factor authentication code ensuring only authorized personnel can track the student’s bus. Click on the Need Help button to change the language.
1.) Open your camera on your phone, scan the appropriate barcode and select download.
2.) Select Sign In to begin the login process. Select “Need Help” to change the language.
3.) Enter your cell phone number. This number must be on file with the school district. Enter the verification number sent via text.
4.) Click on “Add New Bus/Route.”
5.) Select the route you want to follow.
6.) Select your student.
7.) Select a zone type.
8.) Adjust your zone size.
9.) Select the desired days/time you would like to receive notifications.
10.) Receive a notification whenever the bus enters a zone.
11.) Track the bus in real time.
Use the Settings button to:
- Add new students
- Create new routes
- Edit existing routes
EARLY/LATE START SETUP
1.) Go to your settings. Select buses you follow.
2.) Select Add New Bus/Route.
3.) Early or late start routes will be marked uniquely. For example: Bus 1 Wed AM
4.) Give the early or late start route a name.
5.) Select the zone notification radius.
6.) Select the day(s) of the week to be notified for this route. Then select save.
Custom Zones
Optional: Custom ZONES
- If the student takes a different bus for example Grandma’s house.
- Give a ‘Heads up’ when the bus is near by (usually a convenience store).
- Add geolocation if the stop is far away from their house.
1.) Select “Settings.
2.) Select the “Buses You Follow.” *Note you will need to know the route number.
3.) Enter the “Route” within the search bar.
4.) Select “Custom Zone” and give it a “Nickname.”
5.) Enter the “Address, and set the “radius.”
6.) Select the “days” and “times” to be notified.
7.) Your custom zone is now complete.
Frequently Asked Questions
If you have any questions not answered below, please reach us at BeaconConnect@Gobeacon.com.
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Yes, you will need to contact your district first to add them to an approved family members list.
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Yes, you will need to contact your district first to add them to an approved family members list.
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Ensure that notifications are enabled on your device. Contact us at beaconconnect@gobeacon.com. Please include the phone number associated with your account and your school district when reaching out.
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Contact support at beaconconnect@gobeacon.com. If the phone number on file does not match, you will need to contact your school directly. Note: The help desk cannot make changes to your phone number. All updates must be approved and processed by your school.
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The app has a 16-second delay between the actual location of the bus and the live update displayed in the app. This is normal and part of the system’s tracking process.
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Send an email to: BeaconConnect@GoBeacon.com